Meet the Team


Fletcher’s Cottage is one of a kind in Scotland with every element expressing a responsible, ethical approach to health and well-being. Our expertly trained team are here to ensure a memorable experience that is truly one of a kind.


Zoe Douglas

I am honoured to take up the role of Spa Director here at Fletcher's Cottage. I am lucky to be working with such a fantastic team of ladies and to be able to work in such a beautiful setting.

I’ve always loved Fletcher's Cottage Spa and remember very vividly when it opened it being thee talked about Spa in Scotland….and that’s not changed in the seven years we have been operating.

It’s always been important to me that I work in an industry and environment of care and wellbeing. To make people feel better about themselves and see the after effects of an incredible treatment or a special day makes this job so rewarding.

Zoe Heaslip

I have been a Member of the Fletcher's Cottage team since 2014, based in the Spa Office, and I take great pride in my role as Reservations Manager.

I am the first point of contact here at the Spa and it is important I create friendly and welcoming environment when booking your Spa visit.

I enjoy the rapport I have built up with Guests and I strive to offer excellent customer service, dealing with all your requests and queries in an efficient and professional manner.

Karen Blackie

I have been a member of the Fletcher's Cottage team for the last five years and am excited to have just taken up my role as the new Front of House Manager.

It is my aim is to ensure our guests journey is a memorable one, greeting you with a warm welcome and looking after you throughout your Spa visit

I love getting to know everyone, and ensuring that you have a fantastic time during your time at Fletcher's Cottage.

Mel O'Brien

I have been practicing here at Fletcher's Cottage for three years, and I am delighted to lead our brilliant team of Therapists.

I take real pride in every treatment that we offer and I am constantly looking at new ways to improve our range of treatments and packages.

My passion is all about delivering high quality treatments and making sure our guests leave feeling pampered and invigorated.